Refund policy

RETURN & REFUND POLICY
Race by Grace — Effective June 2026

MADE TO ORDER

Every Race by Grace piece is printed and produced individually when your order is placed. Because each item is made to order, we are unable to accept returns or exchanges based on change of mind or incorrect sizing choices.

Please review our size guide carefully before placing your order.

WHEN WE MAKE IT RIGHT

We stand fully behind our product quality. We provide a free replacement or full refund for the following:

- Item arrived damaged or defective
- Printing or manufacturing error (misaligned design, wrong colour, significant quality issue)
- Wrong item or size received
- Package lost in transit

HOW TO SUBMIT A CLAIM

1. Contact us within 30 days of receiving your order
2. Email race.by.grace@icloud.com with your order number
3. Include clear photos showing the issue
4. We respond within 2–3 business days and resolve your case

WHAT WE CANNOT COVER

- Change of mind or personal preference after purchase
- Incorrect size or colour selected by the customer
- Minor colour variation due to screen display differences
- Items that have been worn, washed, or altered

LEGAL PROVISIONS BY REGION

EU customers
Under EU Directive 2011/83/EU (Art. 16c), the 14-day right of withdrawal does not apply to goods produced to a consumer's individual specifications. As our items are manufactured individually per order, this exemption applies. We remain committed to resolving all genuine product issues fairly.

Swiss customers
Swiss law (OR) does not provide a statutory right of withdrawal for online purchases. Our policy above applies in full. For defective goods, Swiss warranty law (Art. 197 OR) guarantees your rights regardless.

UK customers
Under the Consumer Contracts Regulations 2013, the right of cancellation does not apply to goods made to a consumer's specifications. Our made-to-order products qualify under this exemption.

US & all other markets
No federal return law applies. Our policy above governs all purchases. We are committed to resolving all genuine quality and fulfilment issues promptly.

SHIPPING DAMAGE

If your parcel arrived visibly damaged, photograph the packaging before opening it and contact us within 7 days of delivery. This allows us to raise a claim with our shipping partner on your behalf.

CONTACT

Email: race.by.grace@icloud.com
Location: Race by Grace — Switzerland
Response time: 2–3 business days